Privacy Policy for Service Suite Agent

Effective Date: 30th June 2025

Service Suite Agent ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide while using our mobile application. This Privacy Policy outlines how we collect, use, and protect information of field loan agents who use the app to onboard clients, process loan applications, and track loan statuses.

1. Who Can Use the App

This app is strictly for authorized field loan agents. There is no self-registration. Access is only granted to users who have been pre-registered by an administrator through our backend portal using a valid phone number and a secure password.

2. Information We Collect

a) Agent Login & Activity

• Registered phone number
• Login credentials (phone number and password)
• Login timestamps and session data
• Device ID and IP address
• Location data

b) Client Information (Collected by Agents)

• Full name
• National ID/passport number
• Phone number and contact info
• Location and address
• Business or employment information
• Loan application details and supporting documents

c) Device & Technical Information

• Mobile device type and OS version
• Crash logs and app performance metrics
• Usage logs

3. Purpose of Data Collection

We collect and use data for the following purposes:

• Authenticating registered agents
• Facilitating loan application processes
• Tracking loan statuses and repayments
• Monitoring agent field activity
• Complying with legal and regulatory requirements
• Enhancing app performance and security

4. Data Sharing

We do not sell any data. We may share data with:

• Partner financial institutions
• Regulatory authorities (as required by law)
• Authorized system administrators and support teams

5. Data Security

We implement industry-standard security measures including:

• Encrypted communications
• Secure login and access control
• Data-at-rest encryption
• Regular audits and updates

6. Data Retention

We retain data only as long as necessary for operational or legal purposes. When no longer required, it is securely deleted or anonymized.

7. Your Rights

As a registered agent, you may request to:

• View your account information
• Correct inaccurate data
• Request data deletion (where legally permitted)

Contact our support team to make a request.

8. Children's Privacy

This app is not intended for individuals under 18. We do not knowingly collect data from minors.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted in the app or on our official communication channels.

10. Contact Us

If you have any questions or concerns regarding this policy, contact us at:

Service Suite Support Team
Email: servicesuite@techcrast.co.ke
Phone: +254 114 876 070
Website: https://techcrast.co.ke